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SHIPPING

Please note that order processing time is 5 to 7 business days for all shipping methods and does not include the estimated shipping time.

GENERAL NOTES:

  1. Shipping and handling charges are charged to each invoice. A.C.E. will absorb the shipping costs on backorders and claims.

  2. All orders will be shipped as selected.

  3. If your shipping address has a different ZIP Code from the billing address, please notify Customer Service or Order Processing. A ship-to code will be assigned to each different address, and you will be notified of this code.

  4. A.C.E. cannot accept C.O.D. orders.

Note: Shipping charges are subject to change without notice.
Rosetta Stone materials are exempt from shipping and handling charges (United States only).

DOMESTIC SHIPPING OPTIONS (U.S.)

  1. United Parcel Service*

    Ground
    Each box is insured for $100, and delivery time is two to seven business days after shipment.
    3 Day Select – Will be delivered on 3rd business day after shipment.
    2nd Day Air Will be delivered on 2nd business day after shipment.
    Next Day Air Will be delivered on next business day after shipment.

  2. MOTOR FREIGHT (UPS Freight)*
    There is a minimum weight limit of 1000 pounds.

  3. U.S. MAIL - Domestic

    First Class - Traceable with USPS Tracking.
    Priority Mail - Traceable with USPS Tracking.
    Parcel Select - Traceable with USPS Tracking.

  4. Will Call (Texas Warehouse)
    The customer is called when the order is ready for pickup. A handling fee will be applied.
*Must have a contact name, physical street address, email address, and a valid telephone number.

INTERNATIONAL SHIPPING OPTIONS (Outside U.S.)

Shipping charges for UPS EXPRESS, UPS EXPRESS SAVER, UPS EXPEDITED, UPS STANDARD (Canada and Mexico only), FIRST CLASS MAIL INTERNATIONAL, PRIORITY MAIL INTERNATIONAL, and AIR FREIGHT will be assessed at actual shipping cost plus a handling fee of 10% of the shipping cost or a minimum of $10, whichever is greater. The shipping charges are exclusive of clearance, duties, and taxes, if incurred.

  1. FIRST CLASS MAIL INTERNATIONAL (under 4 lbs.) – (Post Office)
    Delivery time varies from one week to one month.

  2. PRIORITY MAIL INTERNATIONAL (4 lbs. and over) – (Post Office)
    Delivery time varies from one week to one month.

  3. UPS EXPRESS/EXPRESS SAVER*
    Two to five days delivery. Can be traced.

  4. UPS EXPEDITED*
    Five to seven days delivery. Can be traced.

  5. UPS STANDARD*
    Seven to ten days delivery. Available to Canada and Mexico only.

  6. Air Freight*
    Five to seven days to the airport. Customer will be notified upon arrival.

  7. Will Call (Texas Warehouse)
    The customer is called when the order is ready for pickup. A handling fee will be applied.

INTERNATIONAL SHIPPING

  1. Payment must be in U.S. funds whether by check or money order. VISA, MasterCard, American Express, and Discover are accepted.

  2. A.C.E. has established local warehousing in certain areas. Customers located in Australia and the South Pacific, Canada, Europe, the Philippines, CIS and Baltic States, Africa, and South America must order directly from their respective warehouse.

*Must have a contact name, physical street address, email address, and a valid telephone number.



 

 


 

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