We take great care in filling, checking,
and packing your order. However, sometimes errors are
- Packing List: Verify with order upon receipt.
Backorders will be shipped when available. A.C.E.
will absorb shipping costs on backorders.
- Missing Items: Complete a Claim/Return form
(located on the back of the packing list) and submit
to A.C.E. with a copy of the invoice or
packing list within 10 days.
- Defective Materials: Items will be replaced
at no charge. Complete a Claim/Return form (located
on the back of the packing list) identifying the materials
and type of defect. Send the form and materials to
A.C.E. Your account will be credited
for postage incurred in returning the materials. Indicate
on the form whether you would like to have the materials
replaced or credited to your account.
- Lost Shipment: If the shipment has been lost
or shipped to the wrong location, the customer should
contact Customer Service. If you have not received
the correct number of boxes, wait two or three days
and then call Customer Service.
- Damaged Shipment: If delivery is by truck
or UPS, report damage to the carrier immediately.
Ask the driver to acknowledge the damage in writing.
Call or e-mail A.C.E. Claims and Returns
for further information and instructions. Without
the carrier's acknowledgement of the damage, there
is little chance to collect.
- Damaged Materials: (determined after opening
shipment) Materials that have been altered or damaged
by the customer cannot be accepted for credit. Indicate
on the Claim/Return form (located on the back of the
packing list) the items damaged in shipment and send
to A.C.E. within 10 days.
- Manufacturer's Warranty: Noncurriculum products
may contain a manufacturer's warranty card. If the
product proves defective after initial use, contact
the nearest authorized service center as specified
in the instruction manual. If not available, call
our Customer Service Department.
For Customer Service: