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Claims

We take great care in filling, checking, and packing your order. However, sometimes errors are made.

  • Packing List: Verify with order upon receipt. Backorders will be shipped when available. A.C.E. will absorb shipping costs on backorders.
  • Missing Items: Complete a Claim/Return form (located on the back of the packing list) and submit to A.C.E. with a copy of the invoice or packing list within 10 days.
  • Defective Materials: Items will be replaced at no charge. Complete a Claim/Return form (located on the back of the packing list) identifying the materials and type of defect. Send the form and materials to A.C.E. Your account will be credited for postage incurred in returning the materials. Indicate on the form whether you would like to have the materials replaced or credited to your account.
  • Lost Shipment: If the shipment has been lost or shipped to the wrong location, the customer should contact Customer Service. If you have not received the correct number of boxes, wait two or three days and then call Customer Service.
  • Damaged Shipment: If delivery is by truck or UPS, report damage to the carrier immediately. Ask the driver to acknowledge the damage in writing. Call or e-mail A.C.E. Claims and Returns for further information and instructions. Without the carrier's acknowledgement of the damage, there is little chance to collect.
  • Damaged Materials: (determined after opening shipment) Materials that have been altered or damaged by the customer cannot be accepted for credit. Indicate on the Claim/Return form (located on the back of the packing list) the items damaged in shipment and send to A.C.E. within 10 days.
  • Manufacturer's Warranty: Noncurriculum products may contain a manufacturer's warranty card. If the product proves defective after initial use, contact the nearest authorized service center as specified in the instruction manual. If not available, call our Customer Service Department.

For Customer Service:
1-800-925-7777 (Domestic)
+615-612-5200 (International)
email: CustomerService@aceministries.com




 

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